Refund policy

SECTION 1 - MEMBERSHIPS AND DONATIONS

Refunds for Donations:

• Donations made to Saugatuck Neighbors are generally non-refundable. However, if you made an error in your donation or have exceptional circumstances, please contact us at hello@saugatuckneighbors.com within 30 days of the donation date. We will review your request on a case-by-case basis.

Refunds for Memberships:

• Membership fees are non-refundable once the membership has been activated. If you have any concerns about your membership, please contact us at hello@saugatuckneighbors.com.

SECTION 2 - PRODUCTS AND SERVICES

Return Policy for Products:

• We have a 30-day return policy for physical products, which means you have 30 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To start a return, you can contact us at hello@saugatuckneighbors.com.
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues:

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
• Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period:

• Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at hello@saugatuckneighbors.com.